I do a wide variety of tasks at the office. I like to think I do them all pretty well. One of the things I do that others think I do well is train people.
All I really do is share what I know. It’s akin to Alcoholics Anonymous – someone shared with me so I can do this better so now I’m sharing it with you. I may on occasion have to modify my message to be heard by someone who can’t relate to it a certain way or other but still share the same message. AA gave me that and I’ve been using it for quite a few years now.
It works for me with the people that have come into the office to be trained. I don’t lecture, or teach I share. I’ll sometimes say “this is the problem, and here is how I found a solution” and then show them how I did it. Action (that’s another thing I learned from AA), take the steps to show others how to get past an obstacle. This has worked time and time again.
But now I have a new problem. (more…)