A few years back I worked for a small firm and, like always, I was looking to improve processes and make things run better than they currently were.
The whole staff had company Blackberries that got their email and calls, yet they still hand wrote phone messages and had staff stop at the front desk to get them. I thought this was a rather odd way to do things given the available technology.
At the monthly meeting I brought up the notion of sending emails and calls to the folks Blackberries directly so they could respond sooner. You would have thought I asked if we could try communicating telepathicaly or something… they were aghast. (more…)
